Cookies Policy | Sapphire Casino

What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support features during a browsing session or on later visits. Cookies do not normally contain information that directly identifies you, although information associated with a cookie may be linked with other personal information held by a website operator.

We may also use technologies that perform a similar function, including pixels, tags, software development kits, local storage and device identifiers. In this policy, we refer to these technologies collectively as cookies unless a distinction is needed. The technologies used may vary depending on the website feature, service, device, browser and consent choices available at the time.

Some cookies are set by Sapphire Casino or by service providers acting on our behalf. Other cookies may be set by third parties whose services are integrated into the website. Third-party cookies may support functions such as security, performance measurement, content delivery or advertising where permitted. The third party responsible for a cookie may process information under its own privacy notice and policies.

Why we use cookies

To make the website operate correctly and support essential account and navigation functions.
To help protect accounts, transactions and website systems from suspicious activity, misuse and fraud.
To remember selected preferences, settings and information so that you do not need to enter them repeatedly.
To understand how visitors use the website and identify technical problems or areas for improvement.
To maintain website performance, load content efficiently and support a consistent experience across devices.
To help deliver relevant communications or measure the effectiveness of campaigns, where this is permitted and applicable.
To support compliance, auditing, age and identity processes, responsible gambling controls and other legal or operational requirements.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support login processes, account security, session management, navigation, fraud prevention and access to protected areas. Without them, some parts of the website may not work properly. Because these cookies are necessary for the service requested by a visitor, they may not always be disabled through the website consent tool. You may still be able to block them through your browser, but doing so can prevent access to account features or cause the website to operate incorrectly.

Preference and functionality cookies

These cookies remember choices you make while using the website. Examples may include language, display preferences, region, session choices and other settings. They are intended to make your experience more convenient and consistent. If you remove or reject these cookies, the website may not remember your preferences and you may need to select them again on a later visit.

Performance and analytics cookies

These cookies help us understand how the website is used, including which pages are visited, how users move through the site and whether pages or features perform as expected. Information is generally analysed in an aggregated or pseudonymous form. We use these insights to monitor reliability, improve content and identify technical issues. Analytics information does not by itself determine whether you are permitted to gamble or use a particular account feature.

Marketing and advertising cookies

Where used and permitted, these cookies may help us measure communications, understand campaign performance or show information that is more relevant to your interests. They may be placed by us or by approved service providers. We do not use cookies to remove your responsibility to make informed gambling decisions. Marketing activity remains subject to applicable law, platform requirements, consent choices and responsible gambling controls.

Security, compliance and responsible gambling technologies

Cookies and similar technologies may be used to support security monitoring, account protection, identity and age checks, access controls, responsible gambling settings, self-exclusion processes and the detection of prohibited or unusual activity. These technologies may be necessary to protect players and the integrity of the website. Disabling them may affect our ability to provide certain services or apply important safeguards.

Managing your cookie choices

When available, the website may provide a cookie banner, preference centre or other control that allows you to accept, reject or adjust certain categories of cookies. Your choices may be saved using a preference cookie. If you use a different browser, device or clear your browser storage, you may need to make your choices again. Rejecting optional cookies does not necessarily prevent all information from being collected where processing is required for essential operation, security, compliance or another lawful purpose.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block all cookies. Browser controls differ, so consult the help information for your browser or device. Some websites provide general information about browser privacy settings, but you should rely on the settings and guidance applicable to your own device.

Open the settings or privacy controls in your browser.
Find the section relating to cookies, site data or website permissions.
Review, delete or block cookies according to your preferred settings.
If offered, confirm your choices in the website cookie preference tool.
Check the settings again after clearing data, updating your browser or using another device.

Please note that disabling all cookies may affect website functionality. You may be unable to log in, keep a session active, use account tools, complete certain checks or access some services. Blocking advertising or analytics cookies should generally have less effect on core functionality, but the result can depend on the browser, device and technology involved.

Do not track signals

Some browsers offer a Do Not Track setting or similar privacy signal. There is no single industry-wide standard for how websites should respond to these signals. We may consider available technical and legal requirements when handling such signals, but a browser setting may not automatically disable every cookie or form of data collection. The most reliable way to manage optional cookies is to use the controls provided on the website and in your browser.

Privacy, updates and contact

Information collected through cookies may include an internet protocol address, device or browser information, approximate location, pages viewed, referring website, dates and times of access, session details and interactions with website features. We handle this information in accordance with our Privacy Policy and applicable Australian privacy requirements. Information may be processed by service providers that help operate, secure, analyse or improve the website. Access to information is limited to what is reasonably needed for the relevant purpose.

Cookies may remain on your device for different periods. Session cookies are generally removed when a browsing session ends, while persistent cookies may remain until they expire or are deleted. The period depends on the purpose of the cookie, the settings of the website, the service provider and your browser. We may review cookie use from time to time and change the technologies used to reflect operational, technical, legal or security requirements.

We may update this Cookies Policy when our website, services, technologies or legal obligations change. The updated version will be made available on this page with a revised date where appropriate. You should review the policy periodically so that you understand how cookies are used. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.

If you have a question about cookies, privacy or the handling of your information, please use the contact or support channel made available on the Sapphire Casino website. Do not include unnecessary sensitive information in a general enquiry. Requests relating to access, correction or other privacy rights may be handled under our Privacy Policy and applicable law. We may need to verify your identity before responding to a request concerning personal information.

Nothing in this policy changes any applicable account terms, responsible gambling requirements, privacy rights or legal obligations. Where there is a conflict between this policy and a mandatory requirement, the mandatory requirement applies to the extent of the conflict.