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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with Sapphire Casino. They are intended to help players understand how bets are submitted, accepted, settled and reviewed. By using the betting services, you agree to follow these rules, together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. Please read the rules carefully before placing any bet.
General betting conditions
Sapphire Casino provides betting services subject to applicable Australian laws, regulatory requirements and the rules displayed for the relevant betting product. These rules may apply to sports, racing, games and any other betting markets made available through the service. Product-specific rules may also apply and will take priority where they address a particular market, event or game. You should read the rules for the product you intend to use before confirming a bet.
You must have an account registered in your own name and provide information that is accurate, current and complete. You must be legally permitted to use the service in your location and meet any applicable age requirements. We may ask you to verify your identity, age, location or source of funds before allowing you to place bets, withdraw funds or continue using the account.
- You are responsible for keeping your login details confidential and for all activity carried out through your account.
- You must not allow another person to use your account, place bets on your behalf or access the service using your credentials.
- You must not maintain more than one account unless this has been expressly approved under the applicable account rules.
- You must not use the service for unlawful activity, fraud, market manipulation, money laundering or any other prohibited purpose.
- You must not use software, devices or methods intended to interfere with the service or obtain an unfair advantage.
- You must check that your account, selected market, stake, odds and other bet details are correct before confirming a bet.
You should only bet with money that you can afford to lose. Betting is an entertainment activity and should not be treated as a way to earn income, recover losses or resolve financial difficulties. If betting begins to affect your finances, relationships, work or wellbeing, stop using the service and seek appropriate support.
Placing and accepting bets
A bet is submitted when you select the relevant market, enter or confirm the stake and complete the available confirmation process. A bet is not accepted merely because it has been entered on a bet slip. Acceptance occurs only when the bet has been successfully recorded by the betting system and a confirmation is shown or otherwise provided.
Before confirming a bet, review all details carefully. These may include the event, participant, market, selection, odds, stake, potential return and any applicable conditions. Once a bet has been accepted, it generally cannot be changed or cancelled unless the relevant product rules or a specific feature expressly allows this.
System and communication issues
We aim to process bets accurately and promptly, but internet connections, device settings, maintenance, technical faults, delays and other events outside reasonable control may affect the service. A bet may be rejected, delayed or unavailable where there is a system issue, an obvious error, a market suspension or another valid operational reason.
If there is a difference between information shown on your device and the official account or transaction record, the records held by the betting system will generally be used to determine whether a bet was accepted and the terms on which it was accepted. If you believe a bet has been recorded incorrectly, raise the issue through the available support channels as soon as possible and provide the relevant bet reference and details.
Odds, stakes and limits
The odds, stake options and maximum or minimum limits shown at the time of placing a bet may vary by market, event, account and product. Displayed odds are subject to confirmation at the point of acceptance. We may apply reasonable limits, decline a bet, restrict a market or suspend betting where permitted by the applicable rules.
If a clear or obvious error appears in odds, selections, market information, event details or settlement information, the affected bet may be reviewed and corrected or voided in accordance with the relevant rules. Players should not knowingly rely on information that is clearly inconsistent with the market or event.
Multiple bets and linked outcomes
Some combinations of selections may not be permitted where the outcomes are linked, dependent or otherwise unsuitable for the selected bet type. The system may reject such combinations, remove unavailable selections or apply the rules for the relevant combination product. Check the final bet slip before confirmation to ensure it reflects your intended selections.
Results, settlement and bet reviews
Bets are settled using the official result or outcome applicable to the relevant market. The information used may include official sporting or racing results, competition records, event data, game results or another recognised source described in the product rules. A result may be amended if the original result is later corrected by the relevant authority or if the initial settlement was affected by an error.
Each market can have different settlement conditions. Rules may address abandoned or postponed events, dead heats, non-runners, changes to venues, shortened events, participant withdrawals, ties, disqualifications and events that are not completed. Read the rules for the particular product before placing a bet, as the outcome of one market may be settled differently from another.
- Where an event is cancelled, abandoned or postponed, the applicable market rules determine whether bets stand, are void or remain open.
- Where a participant does not take part, the relevant non-runner or withdrawal rules determine how the bet is treated.
- Where a competition or event changes format, venue or conditions, the product rules determine whether existing bets remain valid.
- Where a result is unavailable or disputed, settlement may be delayed until an appropriate official outcome can be confirmed.
- Where a market has been settled incorrectly, we may correct the settlement and adjust the account balance accordingly.
If you disagree with a settlement, first review the market rules and result information. You may then raise the issue through the available support process. Include enough information for the bet to be identified, such as the date, event, market and bet reference. Reviews may require checks of account records, system logs, market information and official results.
A review does not automatically change the original settlement. The outcome will depend on the applicable rules, available records and any official information relevant to the market. If a correction is required, the account balance may be adjusted to reflect the correct result.
Account security, payments and responsible betting
Funds may only be deposited, used and withdrawn in accordance with the applicable account and payment rules. A payment method should belong to you or be used with proper authorisation. We may delay, decline or review a transaction where additional verification is required, the transaction appears unusual, the payment method is not supported or there is a concern about fraud, financial crime or account security.
Withdrawals may be subject to identity checks, account checks and other lawful verification requirements. You should ensure that your personal and payment information remains accurate. Do not attempt to bypass verification by opening another account, using another person's payment method or providing information that is false or misleading.
Responsible gambling tools
Sapphire Casino encourages players to set personal limits and monitor their gambling. Depending on the service and applicable requirements, available tools may include deposit limits, loss limits, wagering limits, session reminders, time-outs, account activity information or self-exclusion. Limits and exclusions can have different activation periods and effects, so read the information shown when selecting a tool.
- Set a budget before you start and do not increase it to chase losses.
- Take regular breaks and avoid betting when tired, upset, under the influence of alcohol or affected by medication.
- Keep track of your deposits, stakes, results and time spent using the service.
- Do not borrow money, sell possessions or use essential household funds to gamble.
- Do not ask another person to place bets for you or use an account that is not yours.
- If you are concerned about your gambling, use the available account controls, stop betting and seek independent support.
Responsible gambling information is provided for all players, including people who may be experiencing gambling harm. If you need help, consider contacting an appropriately qualified gambling support service available in your state or territory. In an emergency or where there is an immediate risk to your safety, contact the relevant emergency service.
Changes to these rules
These rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating practices. The current version will apply to bets placed after it takes effect, unless a different approach is required by law or the relevant product rules. You should review this page and the rules shown for each market before placing a bet.