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Responsible Gaming
Sapphire Casino is committed to promoting a safer and more enjoyable gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set sensible limits, understand the risks and only gamble with money and time you can afford to lose.
Gamble Responsibly
Gambling can be an enjoyable leisure activity when it remains within clear personal and financial boundaries. It also involves risk, and there is no guaranteed way to win. Every bet has the potential to result in a loss, regardless of previous results, a game’s appearance or your level of experience. Past outcomes do not improve the chances of a future result.
Before you play at Sapphire Casino, decide how much money and time you are prepared to spend. Consider these amounts entertainment costs rather than an investment. Never use money set aside for rent, bills, food, education, savings or other essential needs. Avoid borrowing money, selling possessions or using credit to gamble.
- Set a spending limit before you start and stop when you reach it.
- Set a time limit and take regular breaks away from the screen.
- Keep track of your deposits, bets, wins and losses.
- Do not chase losses by increasing your bets or playing for longer.
- Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
- Treat wins as part of the gambling experience rather than as income.
- Do not gamble to relieve financial, personal or emotional difficulties.
- Only use your own account and payment methods, and keep your account details secure.
A useful way to check your gambling is to ask whether it is still affordable, enjoyable and under your control. If gambling is causing worry, conflict or financial pressure, take a break and consider speaking with someone you trust or an appropriate support service.
Tools for Safer Gambling
Depending on the features available to your account, safer gambling controls may help you manage your activity. These tools can support a plan, but they work best when you choose limits carefully and follow them consistently. A limit should be set before gambling, not changed in response to a loss or a strong urge to continue.
Deposit and spending limits
A deposit limit can restrict the amount added to your account over a selected period. A spending or wagering limit may provide an additional way to manage activity. Review any available settings and choose an amount that fits comfortably within your entertainment budget. If a requested change involves a waiting period or other account process, the existing limit may continue to apply until the change takes effect.
Time reminders and activity reviews
Use session reminders, account history and transaction records to maintain awareness of how long you have played and how much you have deposited or lost. Regular breaks can make it easier to assess whether gambling remains a positive choice. If you are surprised by your activity, stop playing and review your limits before returning.
Time-out and self-exclusion
If you want to stop gambling for a period, use any available time-out option. For a longer or indefinite break, self-exclusion may be more suitable. Self-exclusion is a formal request to prevent access to gambling services for a chosen period or until further review, where that option is available. It should be used as soon as you feel gambling is becoming difficult to control.
During a self-exclusion period, do not attempt to open another account or use another person’s account. Account restrictions may apply across related services where permitted. Self-exclusion does not remove financial obligations already incurred, so check your account and payment information before requesting it. If you are unsure which option is appropriate, contact the available customer support channel through the website.
Recognising the Warning Signs
Problem gambling can develop gradually, and some people may not recognise it at first. Warning signs can include spending more money or time than intended, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when unable to play, or thinking about gambling throughout the day.
- Gambling with money intended for household expenses or other commitments.
- Increasing bet amounts to experience the same excitement.
- Returning to gambling soon after a loss to try to recover it.
- Missing work, study, sleep or social activities because of gambling.
- Feeling guilt, anxiety, irritability or low mood after gambling.
- Arguing with family, friends or colleagues about gambling.
- Borrowing money, using credit or selling belongings to continue playing.
- Trying to cut down or stop but being unable to do so.
- Keeping gambling secret or giving misleading information about activity.
- Believing that a win is due or that a loss must be followed by a win.
One warning sign may be enough reason to pause. Several signs may indicate that additional support is needed. Do not wait for a crisis before acting. Close the gambling session, remove access to available funds where possible, tell someone you trust and seek confidential advice from a recognised gambling support service in Australia.
If gambling is affecting your mental health or you feel at immediate risk of harming yourself or another person, seek urgent help from emergency services or a qualified health professional. You can also contact an Australian crisis or mental health support service, such as Lifeline, through its current official channels.
Support, Age and Account Safety
Support is available for people who gamble, as well as for family members, friends and other people affected by gambling. A general practitioner, counsellor, financial counsellor or recognised gambling-help organisation can assist with practical steps, emotional support and a plan for reducing or stopping gambling. Support can be confidential, and you do not need to wait until gambling has caused serious harm.
If you are concerned about another person’s gambling, choose a calm time to talk. Explain what you have noticed without blaming them, listen to their concerns and encourage them to seek professional help. Protect your own finances by keeping personal banking details, passwords and important documents secure. Do not lend money to cover gambling losses or take responsibility for another person’s gambling activity.
Age and access controls
Gambling services are intended for adults who meet the applicable legal age and eligibility requirements. Minors must not access or use a gambling account. Parents and carers should use device controls, keep passwords private and avoid leaving an account signed in on shared devices. Do not allow another person to use your Sapphire Casino account, and do not use an account that belongs to someone else.
Account and identity checks
Sapphire Casino may apply account, identity, age and payment checks in line with applicable requirements. Provide accurate information and respond to reasonable verification requests. Keeping your details current can help protect your account and support the proper operation of safer gambling measures. If you believe someone else has accessed your account, stop using it and report the concern through the available support channel.
Responsible gambling is a shared effort. Sapphire Casino provides information and available controls, but each player remains responsible for making informed choices and following their own limits. If you need a break, take one early. If you need help, reach out promptly to a trusted person or an Australian support service.